Basic	Basic Plus	Mission Critical
Frequency of Monitoring	24x7	24x7	24x7
Days of Coverage	Monday - Friday	Monday - Friday	365 days
Hours of Coverage	9:00AM - 5:00PM	24 Hours	24 Hours
Notification Time	2 Hours	1 Hour	15 Minutes
Monitoring Tool
Issue Tracker
Reports

Basic

This plan helps your basic database requirements if your business requires coverage during business hours. This plan is targeted for Small and Medium size businesses and databases to supplement your staff or take ownership of complete maintenance.

Basic Plus

This plan supports your database during the week days with 24x7 coverage and 1 hour response time.

Mission Critical

If your databases are mission critical and needs 24x7, this plan is for you. In this plan, the response time is 15 minutes or less.